If you have contacted us to get a refund thru our refund page we usually process your request in a few hours. If you have contacted any of our card processors directly either to get a refund or to open a claim we will accept your request as fast as we can. In either cases as soon as the refund has been initiated you have to wait for the process to clear. It can take from a few minutes to a week for the fund to be back to your bank account.
Why is PayPal so slow to refund?
When you pay us it is never instant, paypal credits us for you and then starts the process of uploading your funds from your funding source.
If we refund before that payment has completed then you have to wait till it clears through to paypal then the refund is credited to you. If the refund is done at a later date and the payment has processed then we can only refund via an echeque or funds in our paypal balance, if its the former then it takes up to a week to process through to paypal and then they credit you.
This is because paypal use electronic and not wire transfers which is the slower, and why they credit the seller for you so you don't have to wait and get your item more quickly.
If you want to make the most of the software that you have acquired at Maxprog, do not miss the Stan's Blog. It is a library of Tutorials and Tips covering specific features and tipical problems you may have when using our tools. This page is updated regularly depending on the topics discussed in our public forums and issues reported thru our HelpDesk. If you are interested on what we are currently working on (or want to participate in beta testings) don't miss the Stan's Logbook.
For years, MAX Programming has provided companies around the globe with sophisticated and innovative solutions. Our commitment to quality is not only evident in our products, but also in our people. It is our mission in Professional Support Services to ensure that our products perform to the fullest of their ability in order to meet the business objectives of our customers. We provide the tools and information required for improved productivity. To accomplish this, we offer an array of services including: Technical Support, Education Services and Consulting Services.