Problems accessing stats on new computer

[Jamfris]

Hi, I had to buy a new computer, because the old one stopped working. I installed Maxbulk, added the stats info… but I cannot see the stats that I had stored on my database. When I click on the Stats button on Maxbulk, the information is empty.

If I go to the ML link, I can enter and see all my stats there, so it's not a problem of the url or the user/admin.

Shouldn't I be able to see as I saw on my older computer all my stats? I'm a little concerned of sending a new newsletter thus erasing all my history.

Thanks.

Joan

 

[stanbusk]

You have to move MaxBulk Mailer data from one computer to the other. It is explained here: How can I transfer my lists and accounts between two computers?

 

[Jamfris]

That's a cool option I'll have in mind… but the switch of computers is because one broke up, so I can't access to the other one anymore

The thing is… that "History" you can export… it refers to the stats history? If that's so, but I can keep consulting it online (as I can do now) it wouldn't be a great problem.

But I assumed that being an online information (the stats) it would show completely wherever I put the info.

Regards,

 

[stanbusk]

The History is a local file, like a preference file. It contains much more data that the one that is available online. Don't you have a backup copy of your previous system? It would be great to recover that file.

 

[Jamfris]

I'm working on that (I have the disks, Im waiting for the box so I can read them). But I see it works fine with the new ones, so that's ok

Thanks!

 

[ajbicat]

Instead of making a new thread, I wanted to ask this question here because it is related. I have the same problem but my problem is with the web interface. I can access last months stats online, but I cannot access this month's stats online. Both last months and this months stats are available when I use the App. What gives?

 

[stanbusk]

Are you always using the same MaxBulk Mailer copy on the same computer? And using default corelative delivery numbers?

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[ajbicat]

Yes. And I believe yes, but how do I determine this for certain?

 

[ajbicat]

Here are the screen shots, one from the Desktop client which has the correct delivery number and project title and one from the web interface which appears to show the project title missing and previous project titles with the following delivery number. Please help.

 

[stanbusk]

Sorry, where do you see the problem? I guess you know that on the MaxBulk Mailer interface message with the same subject sent on the same sequence are grouped, the reason why MaxBulk Mailer creates folders with an expanding triangle.

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[ajbicat]

So sorry Stan. What's confusing me, is why the subject descriptions are so wrong. For example, on the web interface delivery 439 is incorrectly subject titled as 'Conspiracy Theories', yet it shows correctly on the Desktop client subject titled as ' IQ vs EQ in Business'. The stats themselves are accurate. What have I done there?

 

[stanbusk]

The subject on both places is supposed to be the same except if a delivery number is re-used, I mean, if you use several computers running MaxBulk Mailer, reset that number from the preferences or similar. If you use MaxBulk Mailer, say, on a couple of computers, you can run into this kind of problem. It is something that needs some kind of support. Maybe it is not your case but I know of lot of users running MaxBulk Mailer on their desktop and laptop computers. That creates a big confusion because it creates duplicate delivery numbers.

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