Formatting frequently disappears in formatted text messages

[Max Wessenberg]

We send out a weekly newsletter in formatted text. When we open the saved file very often the format is lost - what was coloured and bold then appears black and white and with regular font.

Does anynone have an explanation or a solution?

Thank you!

 

[stanbusk]

What version of MaxBulk Mailer are you using? On what operating system? Is your computer processor a PowerPC or from Intel?

 

[Max Wessenberg]

What version of MaxBulk Mailer are you using?
6.6 DE Pro

On what operating system?
Mac OS 10.5.7

Is your computer processor a PowerPC or from Intel?
MacBook Intel Core 2 Duo

Thank you for your help!

 

[stanbusk]

Ok. Are you formatting the message using MaxBulk Mailer formatting toolbar?

 

[Max Wessenberg]

Yes.

I have reformatted the messages every week now because the format has been lost every week (Select all / select font. Then changed colors and boldness of fonts for selected sentences).

I can send you screenshots of what it looks before and after the loss of format happens.

A connected problem is that BulkMailer doesn't show the font of the words selected, so it isn't possible to know what the font was before and what Bulkmailer changed it to.

 

[stanbusk]

I have tried this morning to write a text and apply styles, save the document and open it back. It works for me as usual. The code behind this is years old and has never failed so far. Perhaps you have a problem with your system. Have you ran the Apple Font Book. Perhaps you have something wrong with the font that tool can detect.

 

[Max Wessenberg]

9 out of 10 times I can also open the file with no problem, before the problem appears. Some files never get corrupted.

I ran FontExplorerX123 and cleaned out/repaired all possible conflicts. The problem persists. I sent you the corrupted file and some screenshots to the general support e-mail-address.

 

[stanbusk]

Ok, I will have a look.