Address being cut off

E-mail Address Extraction
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tranzferr
Posts: 1
Joined: Fri Apr 21, 2006 6:29 pm

Address being cut off

Post by tranzferr » Fri Apr 21, 2006 6:40 pm

I just bought your Email Extractor program and I'm having immediate problems. I created a folder on my desktop, dragged a group of emails from Microsoft Outlook into that folder. Placed the folder into the extractor window. I then placed the output file into a bulk mailer and sent them on thier way. Out of 129 emails, 12 emails got bounced back to me because the email was extracted incorrectly. I have no idea why this has happened and I don't see anything in common between the 12 that this happened to.

the format of the email from which the extractor is getting the address looks like this ( with in an email )

"Sherry may monrahan" <sherrymonrahan575@msn.com>
the email generated by your email extractor is this-
rahan575@msn.com

What should I do ?

P.s. I've tried to place the email individually into the extractor in case it was some kind of duplication problem but I get the exact return everytime. :oops:

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stanbusk
Site Admin
Posts: 9381
Joined: Wed Dec 28, 2005 9:13 pm

Post by stanbusk » Sat Apr 22, 2006 10:52 am

I would need to reproduce the problem here so I need you to open a support ticket and add the file to it.

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