554 Denied - What does it mean?

aob101 · Joined: 13 Apr 2006 Posts: 4

I keep getting this message, and I have no idea what it means... Can someone please help!!!
Thanks!!!!!!!

01] 4/13 12:21:20 --> Connecting socket [1] with 1
entries to acterra.org
[01] 4/13 12:21:20 ~ Status: Connected
[01] 4/13 12:21:20 220 mx18.stngva01.us.mxservers.net
ESMTP mxl_mta-1.3.8-10p4; Thu, 13 Apr 2006 15:24:32
-0400 (EDT); NO UCE
[01] 4/13 12:21:20 > HELO acterra.org
[01] 4/13 12:21:20 250 mx18.stngva01.us.mxservers.net
[01] 4/13 12:21:20 > MAIL
FROM:<EcoAdvocate@acterra.org>
[01] 4/13 12:21:20 250 Sender Ok
[01] 4/13 12:21:20 > RCPT TO:<ashleyb@acterra.org>
[01] 4/13 12:21:20 250 ashleyb@acterra.org ok (normal)
[01] 4/13 12:21:20 354 Start mail input; end with
<CRLF>.<CRLF>
[01] 4/13 12:21:25 554 Denied
[01] 4/13 12:21:25 ~ Status: Stage 3 dispatch done
[2/1]
[01] 4/13 12:21:25 > QUIT
[01] 4/13 12:21:25 221 mx18.stngva01.us.mxservers.net
Service closing transmission channel
[00] 4/13 12:21:25 ~ Status:
[-????????????????????????]
[00] 4/13 12:21:25 ~ Status: Closing all streams
[00] 4/13 12:21:25 ~ Status: Creating report...
[00] 4/13 12:21:25 ~ Status: Sending report...

stanbusk · Site Admin Joined: 28 Dec 2005 Posts: 2387

It means you are trying to send e-mails without authenticating first. Try to use ESMTP authentication with your User ID and password.

aob101 · Joined: 13 Apr 2006 Posts: 4

honestly, your suggestion is a bit greek to me...

I haven't changed anything from how I usually send this, which is to say that i don't have any authentication process ever marked in the settings portion of the email.

What i have tested is that if I only send one word in the body of this html email, it goes through as opposed to my full message.

can you explain why the authentication would change - meaning, why would i need to do this?

and i'm not sure that that is the problem given that when i shorten the message without the ESMTP info, it goes through.

ashley

stanbusk · Site Admin Joined: 28 Dec 2005 Posts: 2387

Authentication is to be granted to send thru a server. I guess you are already authenticating with your regular mail reader, don't you? It can also be a problem with the message size. What size is the message?

aob101 · Joined: 13 Apr 2006 Posts: 4

message size is about 47k - however, I have sent messages this size before...
is this too big? it seems that when it's sending that it stalls for a bit when it says "sending body text"

could that mean that the authenticating isn't happening b/c it's taking too long to happen?

could it be taking too because of a server backup - we share the server?
could it be taking too long b/c of traffic on our T1 line?

aob101 · Joined: 13 Apr 2006 Posts: 4

is anybody there?

stanbusk · Site Admin Joined: 28 Dec 2005 Posts: 2387

Have you contacted your ISP about that? Actually they are the only ones that can explain that error.

mapski99 · Joined: 14 Sep 2006 Posts: 25 Location: Earth

I have a user who is getting the exact same error message. It's not consistent. It seems to be related to inline attachments.

I have sent the MaxMailer file that I used successfully to the user, when they use it, it fails. Same settings, same message, same recipients.

Message is created in Pro as styled text.

The 8K image file will send correctly through Entourage, but not as an inline image when sent through MaxMailer.

Is this a problem with the way the file is being converted to HTML from styled text?

Login is fine, authentication is fine.....

00] 9/14 16:13:05 --> Connecting socket with ifg.org
[00] 9/14 16:13:06 +OK POP3 [204.200.203.35] v2000.70 server ready
[00] 9/14 16:13:06 > USER ******
[00] 9/14 16:13:06 +OK User name accepted, password please
[00] 9/14 16:13:06 > PASS *******
[00] 9/14 16:13:06 +OK Mailbox open, 0 messages
[00] 9/14 16:13:06 > QUIT
[01] 9/14 16:13:06 --> Connecting socket [1] with 2 entries to smtp.ifg.org Port:25
[01] 9/14 16:13:06 ~ Status: Connected
[00] 9/14 16:13:06 +OK Sayonara
[01] 9/14 16:13:07 220 mx00.stngva01.us.mxservers.net ESMTP mxl_mta-1.3.8-10p4; Thu, 14 Sep 2006 19:13:06 -0400 (EDT); NO UCE
[01] 9/14 16:13:07 > HELO iBook.local
[01] 9/14 16:13:07 250 mx00.stngva01.us.mxservers.net
[01] 9/14 16:13:07 > MAIL FROM:<xxxxxxx@ifg.org>
[01] 9/14 16:13:07 250 Sender Ok
[01] 9/14 16:13:07 > RCPT TO:<yyyyy@ifg.org> [1/2]
[01] 9/14 16:13:07 250 yyyyy@ifg.org ok (normal)
[01] 9/14 16:13:08 354 Start mail input; end with <CRLF>.<CRLF>
[00] 9/14 16:13:08 ~ Status: Sending attachment "image-2.jpg"
[01] 9/14 16:13:09 554 Denied
[01] 9/14 16:13:09 > MAIL FROM:<xxxxxxx@ifg.org>
[01] 9/14 16:13:10 250 Sender Ok
[01] 9/14 16:13:10 > RCPT TO:<zzzzz@zzzz.com> [2/2]
[01] 9/14 16:13:10 250 zzzzz@zzzz.com ok (normal)
[01] 9/14 16:13:10 354 Start mail input; end with <CRLF>.<CRLF>
[00] 9/14 16:13:10 ~ Status: Sending attachment "image-2.jpg"
[01] 9/14 16:13:11 554 Denied
[01] 9/14 16:13:11 ~ Status: Stage 3 dispatch done [3/2]
[01] 9/14 16:13:12 > QUIT
[01] 9/14 16:13:13 221 mx00.stngva01.us.mxservers.net Service closing transmission channel
[01] 9/14 16:13:13 ~ Status: Stage 4 dispatch done [3/2]
[00] 9/14 16:13:13 ~ Status: [-????]
[00] 9/14 16:13:13 ~ Status: Closing all streams

mapski99 · Joined: 14 Sep 2006 Posts: 25 Location: Earth

It's not an issue of POP vs. ESMTP authentication (as noted as solutions for other people.)

Verio is the mail host.

mapski99 · Joined: 14 Sep 2006 Posts: 25 Location: Earth

The user was successful when sending the image file as an attachment, but it fails with 554 Denied, when the same image is inserted inline.

What gives?

stanbusk · Site Admin Joined: 28 Dec 2005 Posts: 2387

Have you tried to rename you image a different way? In last instance it is possible you server doesn't accept inline images or at least not in the MHTML form as MaxBulk does. Only the server postmaster could respond to that question though. Do you have the possibility to ask?

mapski99 · Joined: 14 Sep 2006 Posts: 25 Location: Earth

I am able to send inline images just fine through the account on one Mac (10.4.7).

On another Mac (10.3.9), the inline images are having problems.

I am now at the 10.3.9 Mac and will do more tests with different images. I will also check on file nameing to see if that is the issue.

mapski99 · Joined: 14 Sep 2006 Posts: 25 Location: Earth

All messages sent using ifgindigen account at ifg.org to one person at yahoo
All messages created in Pro using Format: STYLED TEXT, unless otherwise stated.
Pwars-front-cover.jpg is dragged and dropped from the desktop MaxMailer.
Full text of Word Doc: Characters = 4871, Words = 771, Paragraphs = 44, Lines = 113

Failure message always is the same:
[00] 9/15 14:19:56 ~ Status: Sending attachment "PWars-front-cover.jpg"
[01] 9/15 14:19:58 554 Denied

FAILED
-full text of mailing (cut and paste from Word 2004)
-"PWars-front-cover.jpg" (18K) inline
-680K pdf as attached

SUCCESS
-"PWars-front-cover.jpg" (18K) inline

SUCCESS
-one line of text above and below inline image (cut and paste from Word 2004)
-"PWars-front-cover.jpg" (18K) inline

SUCCESS
-"PWars-front-cover.jpg" (18K) inline
-one line of text above and below inline image (cut and paste from Word 2004)
-680K pdf as attached

SUCCESS
-full text of mailing (new cut and paste from Word 2004)

SUCCESS
-full text of mailing (cut and paste from Word 2004)
-680K pdf as attached

FAILED
-full text of mailing (cut and paste from Word 2004)
-"PWars-front-cover.jpg" (18K) inline
-680K pdf as attached

FAILED
-full text of mailing (cut and paste from Word 2004)
-"PWars-front-cover.jpg" (18K) inline
-DELETED BEFORE SENDING -> 680K pdf as attached

SUCCESS
-deleted all text below inline image
-"PWars-front-cover.jpg" (18K) inline

FAILED
-cut and paste text from word, before the image
-cut and paste text from word, after the image
-"PWars-front-cover.jpg" (18K) inline
-680K pdf as attached

FAILED
-cut and paste text from word into text edit, then cut and paste into MaxMailer
-"PWars-front-cover.jpg" (18K) inline

SUCCESS (send success, but is plain text, so not usable.)
-cut and paste text from word into text edit, then cut and paste into MaxMailer
-"PWars-front-cover.jpg" (18K) inline
-sent as PLAIN TEXT

SUCCESS/FAILED (send success, but no attachment, inline file is text in message received.)
-"PWars-front-cover.jpg" (18K) inline
-formatted the inline file text {File:"PWars-front-cover.jpg"}

SUCCESS
-saved word doc WITHOUT images, then cut and paste the text

FAILED
-saved word doc WITHOUT images, then cut and paste the text
-"PWars-front-cover.jpg" (18K) inline

FAILED
-saved word doc WITHOUT images, then cut and paste the text
-REMOVED text before the inline image
-"PWars-front-cover.jpg" (18K) inline

FAILED
-saved word doc WITHOUT images, then cut and paste the text
-REMOVED text before the inline image
-REMOVED some of the text after the inline image
-"PWars-front-cover.jpg" (18K) inline

FAILED
-full text of mailing (cut and paste from Word 2004)
-REMOVED bold formatting in empty space where inline image goes
-REMOVED spaces in empty space where inline image goes
-REDUCED carriage returns to from 2 to 1 in empty space where inline image goes
-"PWars-front-cover.jpg" (18K) inline

SUMMARY
-Text alone works
-Inline image without any text works
-PDF attachment (not inline image) has no effect
-Inline image where it's supposed to reside in full text never works

SUCCESS
-full text of mailing (cut and paste from Word 2004)
-REMOVED all full paragraphs (kept starting text)
-All text left was one line only, no word-wrapping
-Characters = 186, Words = 29, Paragraphs = 7, Lines = 11
-"PWars-front-cover.jpg" (18K) inline

FAILED
-full text of mailing (cut and paste from Word 2004)
-REMOVED starting text (kept full paragraphs)
-Characters = 4685, Words = 740, Paragraphs = 37, Lines = 111
-"PWars-front-cover.jpg" (18K) inline (cut/paste between 1st and 2nd paragraphs)

SUCCESS
-full text of mailing (cut and paste from Word 2004)
-REMOVED starting text (kept full paragraphs)
-REDUCED text from above test to just two paragraphs
-Characters = 408, Words = 77, Paragraphs = 2, Lines = 8
-"PWars-front-cover.jpg" (18K) inline (cut/paste between 1st and 2nd paragraphs)

SUCCESS
-cut and paste some middle paragraphs
-text cut from Word included bullet indentation formatting
-Characters = 1180, Words = 201, Paragraphs = 4, Lines = 21
-"PWars-front-cover.jpg" (18K) inline (cut/paste between 1st and 2nd paragraphs)

SUCCESS
-cut and paste from Word - used the same line of text over and over
-Characters = 7584, Words = 1100, Paragraphs = 158, Lines = 323
-"PWars-front-cover.jpg" (18K) inline (cut/paste between 1st and 2nd paragraphs)

SUCCESS
-cut and paste from Word - used the same line of text over and over
-Characters = 15000, Words = 2200, Paragraphs = 1, Lines = 190
-"PWars-front-cover.jpg" (18K) inline (cut/paste between the text somewhere)

SUMMARY
-quantity of text is not an issue
-Failures must be related to the formatting within Word, before the cut and paste

mapski99 · Joined: 14 Sep 2006 Posts: 25 Location: Earth

SUMMARY
-Text alone works
-Inline image without any text works
-PDF attachment (not inline image) has no effect
-Inline image where it's supposed to reside in full text (of cut and past from formatted MS Word file) never works

SUMMARY
-quantity of text is not an issue
-Failures must be related to the formatting within Word, before the cut and paste.

-----> turns out that the 554 denied error was ISP/Mail Host related. see page 2 of this topic.

mapski99 · Joined: 14 Sep 2006 Posts: 25 Location: Earth

Any thoughts on what specifically within Word is causing the problem?