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Sabastion
Joined: 29 Jan 2008
Posts: 6
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 Posted: Wed Jan 30, 2008 12:53 am Post subject: Not working right |
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| Im trying to get this program to work but most of the emails keep getting set to soft bounce and Bounce Reason is Undefined. But if i open the file in text pad it tells me whats wrong and alot of them are not mailbox. Any ideal how i can fix this? |
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stanbusk
Site Admin
Joined: 28 Dec 2005
Posts: 2122
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| Posted: Wed Jan 30, 2008 11:42 am Post subject: |
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| We set the error depending on the bounce code. What code do you get? |
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Sabastion
Joined: 29 Jan 2008
Posts: 6
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| Posted: Wed Jan 30, 2008 8:24 pm Post subject: here is the header from one of the files |
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From: postmaster@postmaster
To: ****@***************
Date: Thu, 13 Dec 2007 12:02:24 -0600
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status;
boundary="9B095B5ADSN=_01C83C9E0681A75E00005F62www.**********."
X-DSNContext: 7ce717b1 - 1196 - 00000002 - 00000000
Message-ID: <FWMozgYLo00002ed2@www.****************.com>
Subject: Delivery Status Notification (Failure)
This is a MIME-formatted message.
Portions of this message may be unreadable without a MIME-capable mail program.
--9B095B5ADSN=_01C83C9E0681A75E00005F62www.******************.
Content-Type: text/plain; charset=unicode-1-1-utf-7
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
*********@Hotmail.com
--9B095B5ADSN=_01C83C9E0681A75E00005F62www.*************.
Content-Type: message/delivery-status
Reporting-MTA: dns;www.***********.com
Received-From-MTA: dns;postmaster
Arrival-Date: Thu, 13 Dec 2007 12:02:20 -0600
Final-Recipient: rfc822;dldishnerX@Hotmail.com
Action: failed
Status: 5.5.0
Diagnostic-Code: smtp;550 Requested action not taken: mailbox unavailable
--9B095B5ADSN=_01C83C9E0681A75E00005F62www.*********.
Content-Type: message/rfc822
Received: from mail pickup service by www.**********.com with Microsoft SMTPSVC;
Thu, 13 Dec 2007 12:02:20 -0600
thread-index: Acg9sk3ZjOY0qLJKSROfUyNqSr+wGg==
I added the starts to protect the individuals in question |
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stanbusk
Site Admin
Joined: 28 Dec 2005
Posts: 2122
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| Posted: Thu Jan 31, 2008 10:20 am Post subject: |
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| With that bounce I get a 'Bad Address' hard bounce. This is what 5.5.0 means actually. |
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Sabastion
Joined: 29 Jan 2008
Posts: 6
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stanbusk
Site Admin
Joined: 28 Dec 2005
Posts: 2122
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| Posted: Mon Feb 04, 2008 10:25 am Post subject: |
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| What version are you using? |
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Sabastion
Joined: 29 Jan 2008
Posts: 6
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| Posted: Wed Feb 06, 2008 8:08 pm Post subject: |
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3.4.4-us
I did upgrade from an older one maby i should try and uninstall and reinstall |
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Sabastion
Joined: 29 Jan 2008
Posts: 6
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| Posted: Thu Mar 20, 2008 11:34 pm Post subject: |
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So i uninstalled it after our last company email and reinstalled the software. Its still doing the same thing. If it would help you at all i can send you the actual file that is pulling wrong.
Compute SPECS
windows 2003
iis 6
if you can think of anything else you might need let me know. |
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stanbusk
Site Admin
Joined: 28 Dec 2005
Posts: 2122
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| Posted: Fri Mar 21, 2008 2:30 pm Post subject: |
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| What kind of problem do you have? Note that you are free to open a support ticket. |
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Sabastion
Joined: 29 Jan 2008
Posts: 6
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| Posted: Fri Mar 21, 2008 4:00 pm Post subject: |
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I figured id finish trying here before i made a support ticket.
To Recap The proglem.
For some reason the software is picking up 5.5.0 as a soft bounce. |
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stanbusk
Site Admin
Joined: 28 Dec 2005
Posts: 2122
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| Posted: Fri Mar 21, 2008 4:34 pm Post subject: |
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| Yes, please open a support ticket. Include the full Bounce source. |
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