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cuciblue
Joined: 25 Oct 2007
Posts: 8
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 Posted: Thu Oct 25, 2007 7:58 am Post subject: just bought it but no download |
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Hi
I've just bought the dumper.
i tried to dump http://www.tomwaitslibrary.com/ but it waits for hours on files like www.ascap.com or www.southsidejohnny.com.
The same for other websites.
I sent a ticket days ago but no answer. I expected much more faster support answers to paying customers.
Please let me know
Ciao |
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stanbusk
Site Admin
Joined: 28 Dec 2005
Posts: 2178
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| Posted: Thu Oct 25, 2007 11:28 am Post subject: |
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What is the ticket number? I have no ticket from you. We handle tickets same day. If you don't receive an answer it is because something has gone wrong. This is explained here: GEneral FAQ
About the problem, have you tried to open the preferences and press the 'Factory Defaults' button? It is explained in Web Dumpr FAQ here Web Dumper doesn't download anything |
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cuciblue
Joined: 25 Oct 2007
Posts: 8
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| Posted: Thu Oct 25, 2007 5:39 pm Post subject: |
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| stanbusk wrote: | What is the ticket number? I have no ticket from you. We handle tickets same day. If you don't receive an answer it is because something has gone wrong. This is explained here: GEneral FAQ
About the problem, have you tried to open the preferences and press the 'Factory Defaults' button? It is explained in Web Dumpr FAQ here Web Dumper doesn't download anything |
the ticket # 7771
I tried to restore the factory settings and it seems to work.
I'll gonna check with other sites.
One more question. With the factory settings does the software dump all the site contents? or not?
Thank you |
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stanbusk
Site Admin
Joined: 28 Dec 2005
Posts: 2178
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| Posted: Thu Oct 25, 2007 7:53 pm Post subject: |
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| Yes. Once your problem resolved you can now change the preferences if needed. |
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