Bounce Reason

[rsagall]

I have a filter that looks for one of three words in the subject: "remove," "delete," or "unsubscribe." When the filter runs I see a number of different reasons for the messages found: "Undefined protocol status," "Bad address," "Mailbox is full," etc. along with the three search terms.

I am not sure if these results ("Mailbox full," etc.) indicate a true removal request of not.

Thanks,

Rich

[stanbusk]

Those messages don't look they are bounces, are they?

[rsagall]

No. They are emails from subscribers that want to unsubscribe. The rules find the messages ok.

[stanbusk]

Yes, the rule will find the message but the bounce parser will get lost.

[rsagall]

What do you mean "bounce parser?"

[stanbusk]

It is the code that scan a bounce to find out the error that originally cause the original message to bounce.

[zeus]

Has there been any resolution to this problem?
I just got bought this, and every single one of the bounces come back as "Bad address" even when they are not bad addresses..

Is there no way to create a rule, and then classify it as a hard/soft and then supply the reason?

[stanbusk]

This thread talks about messages that are not bounces. Is this your case